Cancellation & Refund Policy

Last updated: October 2026

1. Service Delivery & Provisioning

SchoolAlexa provides digital software-as-a-service (SaaS) access for school communications, fee summaries, exam results, and student records. Access to the student dashboard is provisioned immediately upon successful verification and receipt of payment.

2. Cancellation Policy

Users may discontinue their service at any time by choosing not to renew their annual subscription. Since access is billed on an annual basis, canceling mid-cycle will keep the portal active until the end of the paid term without auto-renewal.

3. Refund Policy

Due to the instant provisioning of digital infrastructure, annual subscriptions are generally non-refundable. However, we consider full refunds under the following circumstances:

Duplicate / Multiple Deductions: If your account was charged more than once for the same subscription period due to a network glitch.
Technical Inaccessibility: If technical issues on our end prevent you from accessing student records and our support team cannot resolve it within 7 business days of your report.

4. Refund Request Process & Timeline

To request a refund, please email puneet56511@gmail.com within 7 calendar days of the transaction with your Order ID, student details, and payment reference number.

Once verified and approved, refunds are initiated immediately and will be credited to the original payment source (Bank Account, UPI, or Card) within 5 to 7 business days as per standard banking protocol.